Crikax Privacy
Policy

1. Introduction

This Privacy Policy explains how Crikax ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal data of players and visitors who use the Crik ax website and mobile app. We are committed to handling your personal data responsibly and transparently.

By registering an account or using any part of the Crikax platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the Crikax platform.

This Privacy Policy should be read alongside our Terms and Conditions. Together, these documents form the full agreement between you and Crikax regarding your use of the platform.

2. Data We Collect

Crikax collects personal data in order to operate your account, process transactions, verify your identity, and provide a safe and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Identity Data

• Full name as provided during registration
• Date of birth for age verification purposes
• Government-issued ID (passport, national ID) when KYC verification is required
• Selfie or photo verification where required for identity confirmation

2.2 Contact Data

• Email address used to register your Crikax account
• Phone number if provided during registration or verification
• Residential address when required for identity verification

2.3 Financial Data

• Payment method details (mobile banking numbers, wallet IDs) used for deposits and withdrawals
• Transaction history including deposits, withdrawals, bets placed, and winnings received

2.4 Technical Data

• IP address and approximate geographic location
• Device type, operating system, and browser used to access Crikax
• Session data including login times and duration
• Cookies and tracking data as described in Section 6

2.5 Usage Data

• Games played and betting history on the Crikax platform
• Pages visited and features used within the platform
• Preferences and settings saved in your account

3. How We Collect Your Data

Crikax collects your personal data through the following means:

• Direct registration: When you create a Crikax account and fill in the registration form.
• Account activity: When you deposit funds, place bets, claim bonuses, or withdraw winnings on Crikax.
• Identity verification: When you submit documents to complete KYC verification.
• Customer support: When you contact our support team via email, live chat, or any other channel.
• Automated technologies: Through cookies, log files, and similar tracking technologies when you browse the Crikax platform.
• Third-party sources: From identity verification providers and fraud prevention services that we use to protect the platform.

4. How We Use Your Data

Crikax uses your personal data for the following purposes:

Crikax will never use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent.

5. Sharing Your Data

Crikax does not sell your personal data. We may share your data with trusted third parties only where necessary and only for the purposes described in this Privacy Policy. These third parties include:

• Payment processors: To facilitate deposits and withdrawals on your Crikax account.
• Identity verification providers: To complete KYC checks as required by our operating obligations.
• Fraud prevention services: To detect and prevent fraudulent activity on the Crikax platform.
• IT and hosting providers: Who provide the infrastructure that powers the Crikax platform.
• Regulatory and law enforcement authorities: Where we are legally required to disclose information, for example in response to a court order or regulatory investigation.

All third parties who process data on behalf of Crikax are required to handle your data securely and in accordance with applicable data protection laws. They are not permitted to use your data for their own purposes.

6. Cookies

Crikax uses cookies and similar tracking technologies to improve your experience on the platform. A cookie is a small text file stored on your device when you visit a website. Here is how Crikax uses cookies:

6.1 Essential Cookies

These cookies are required for the Crikax platform to function. They keep you logged in during your session, remember your language preference, and ensure the platform loads correctly. You cannot opt out of essential cookies without affecting platform functionality.

6.2 Analytics Cookies

Crikax uses analytics cookies to understand how players use the platform — which pages are visited most, where players spend time, and where issues occur. This data is aggregated and anonymised and is used solely to improve the Crikax experience.

6.3 Preference Cookies

These cookies remember your settings and preferences on Crikax, such as your preferred deposit method or notification settings, so you don't have to re-enter them every time you log in.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect how the Crikax platform works for you.

7. Data Retention

Crikax retains your personal data for as long as your account is active and for a reasonable period after account closure, as required by applicable law and our operating obligations. Specific retention periods include:

• Account and identity data: Retained for the duration of your account and for up to 5 years after account closure, as required for anti-money laundering compliance.
• Transaction records: Retained for up to 7 years to comply with financial record-keeping requirements.
• Customer support records: Retained for up to 3 years after the last interaction.
• Technical and usage data: Typically retained for up to 12 months in identifiable form, after which it may be anonymised and retained for analytical purposes.

When your data is no longer required, Crikax will securely delete or anonymise it in accordance with our internal data retention procedures.

8. Security

Crikax takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the Crikax platform.
• Encrypted storage for sensitive personal and financial data at rest.
• Access controls ensuring that only authorised Crikax staff can access personal data, and only where necessary for their role.
• Regular security audits and vulnerability assessments of the Crikax platform.
• Two-factor authentication options available to all Crikax account holders.

While Crikax takes every reasonable precaution to protect your data, no system is completely immune to security risks. If you suspect that your Crikax account has been compromised, please contact our support team immediately.

9. Your Rights

As a Crikax player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected].

Crikax will respond to all data rights requests within 30 days. In some cases, we may need to verify your identity before processing your request. Where we are unable to fulfil a request — for example, because we are legally required to retain certain data — we will explain the reason clearly.

10. Minors

The Crikax platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on Crikax or provided us with personal data, please contact our support team immediately at [email protected]. We will take prompt action to close the account and delete any associated data.

Crikax uses age verification checks during registration and at the point of withdrawal to help prevent underage use of the platform. Any account found to belong to a person under 18 will be closed immediately and all funds forfeited in accordance with our Terms and Conditions.

11. Changes to This Policy

Crikax may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email or via an in-platform notification.

We encourage you to review this Privacy Policy periodically. Continued use of the Crikax platform after any changes to this policy constitutes your acceptance of the updated terms. If you do not agree with the updated Privacy Policy, you should stop using the platform and may request account closure by contacting our support team.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Crikax handles your personal data, please get in touch with our support team. We're available 24 hours a day, 7 days a week.